1. Information We Collect

We may collect the following types of personal information:

• Name, address, phone number, and email

• Business name and service location

• Payment details (for billing purposes)

• Enquiries and communication history

• Website usage information (cookies, IP addresses)

2. How We Use Your Information

Your information is used to:

• Provide and manage our cleaning services

• Respond to your enquiries and provide quotes

• Process payments and send invoices

• Improve our website and services

• Communicate with you about promotions, service updates, or customer support

3. Sharing of Information

We do not sell or rent your personal information. We may share your details with:

• Third-party service providers (e.g. payment processors)

• Legal authorities if required by law

• Contractors or employees for service delivery (bound by confidentiality)

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, or disclosure. This includes secure servers, password protection, and data encryption where applicable.

5. Cookies and Website Tracking

Our website may use cookies to enhance user experience, collect traffic data, and understand how visitors interact with our site. You can disable cookies through your browser settings.

6. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request corrections to your data

• Opt out of marketing communications at any time

To exercise these rights, please contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

8. Contact Us

For any privacy-related enquiries, please contact:

Star Facility Cleaning Services
Email: info@starfacility.com.au
Phone: +61 435318663
Melbourne, VIC, Australia